Help centre

Setting up, running a drop, and fixing what breaks

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Getting started

How to set up billing in Laced
Add a card and address in Billing once, wait up to sixty seconds for validation, and make sure the profile reads green before a Draw opens.
What a profile is, and how upgrades work
A profile is a billing profile, and each one gets one entry per release. Paid plans let you run more profiles, which is more entries, not better odds per entry.

How the drop calendar works
The Calendar lists the Nike SNKRS drops Laced tracks for the next seven days, today included, and each row is where you set an alert or begin an entry.
How to create an entry for a release
Tap Submit Entry on a calendar row, choose one size for each billing profile, then tap Create. Laced saves it as a launch that waits until you start it.
How and when to start your entries
Start about five minutes before the Draw opens, ten to fifteen with several profiles. Started means Laced is running and waiting, not that an entry has been submitted.
What happens during a drop
Once entries are started, Laced submits and logs them. The Draw result arrives after the window closes, not in reply to your entry.
History and tracking an order
Every entry, won or lost, is kept in Launch then History. A W ships to the address on the profile that won, and Track Order shows the shipment detail once it exists.
Your drop day checklist
Six checks before a Draw opens: alert set, billing green, right release, right size, low power mode off, and entries started early enough.

Billing errors and how to clear them
Address Invalid, Card Invalid, Card Expired and a setup that sticks each have a different fix, and some declines come from your bank rather than the app.