History and tracking an order

Everything you entered is in Launch, then History

Open the Launch page and tap History. Every entry the app has made is there, won or lost, with the release it was for and the profile it came from. Nothing is filtered out because it did not go your way.

That matters more than it sounds. Most people remember the wins and forget the volume, then guess at how many releases they actually entered last month. History is the list, not the recollection. If you are weighing up whether more profiles are worth it, this is the page to look at first, and the plans make more sense once you have.

Results are written as they arrive. Got ‘Em in red is a win, Missed ‘Em in grey is not. Both land after the draw closes rather than in reply to an individual entry, which is covered in what happens during a drop.

A W ships to the address on that profile

Every profile carries its own card and its own shipping address. When a draw picks a profile, that card is charged and the pair goes to that address. Nothing else decides it, so the address you saved months ago is the address a parcel turns up at.

Two practical consequences. Use an address on every profile that you can actually receive a parcel at, and keep them current, because a profile you set up once and forgot about is a profile that can win. If you share a household, decide which address goes on which profile before a drop rather than after one.

Track Order shows shipment detail, when it exists

When an entry turns into a win, a Track Order option appears on it. Tap it, wait a few minutes, and a pop-up shows the shipment information and the options available for it.

Two things are worth knowing about that pop-up. It can take a few minutes to come back, and tapping again straight away does not make it faster. And it can be genuinely empty for a while after a win, because the order exists but nothing has been handed to a carrier yet. An empty tracking pop-up an hour after a win is normal. An empty one three days later is worth chasing.

Who to ask when something is wrong

Us. That is the short answer, and it is different from how this works if you enter a draw yourself.

You never signed in to Nike, so there is no Nike order history of yours to open and no Nike support conversation you could start. The order sits on a profile Laced runs, which means we are the ones who can see it. Email hello@lacedentries.com with the release name and the profile, and include the date if the win is more than a few days old.

There are limits worth knowing before you need them. Once a parcel is moving, an address change may not be possible. A pair cancelled by Nike after the fact is cancelled, and no amount of asking changes that. And we cannot make a carrier faster. Telling you that now is more use than a support reply telling you in a week.

What History is actually good for

Three things, in order of how often they matter.

Checking a result you half remember, without hunting through notifications. Confirming which profile an entry came from when a size looks wrong, so the next entry on that profile is set up correctly. And seeing your real entry rate over several weeks, which is the only figure that says anything useful about how you are using the app.

If an entry you expected is missing from History entirely, it usually means it was never started before the window closed. The drop day checklist exists to make that the rarer case.